Instructions and recommendations for packing the items you wish to store at our premises.
By following these instructions, you will be able to package your items in a way that ensures that
they remain in good condition and ready for use when you need them again. It is the customer’s
responsibility to ensure that the items are packaged properly unless agreed otherwise.
Mark the boxes clearly and make a list of items that each box contains.
Label boxes containing fragile items to ensure their safety.
Place heavy items in small boxes in order to make it easier to carry them.
If possible, dismantle all assemblies and wrap each component carefully in protective wrapping.
Wrap furniture and other goods in protective plastic to prevent any kind of damage.
Books and documents
Stack books horizontally to prevent damage to their backs.
Do not place fragile items in the same box as books. Fill all empty space with packaging material.
Do not overfill boxes. Use small boxes for storing books.
Clothing and textiles
It is advisable to remove any food and other stains before storage.
Pests pose a risk in all conditions. You can find information about protection against vermin at
Tableware and ornaments
Line the box with cushioning material along the edges and corners.
Package all items separately. Place bowls and glasses within one another.
Fill any empty space with packaging material.
Label the boxes as ‘Fragile’.
Disassemble the furniture and wrap the components in protective packaging material where
Lightweight chairs can be stacked.
Package and protect the lighting fixtures separately.
Place small lighting fixtures in boxes and wrap large ceiling lights in bubble wrap or protective
Do not place any heavy items on top of fragile items.
Framed pictures and mirrors
Package the items carefully and protect the corners.
Use plastic or bubble wrap to protect the items.
Tape the package on the back side to make it tight and secure.
Metal and tools
Clean and wipe down all metal surfaces.
Bundle all long-handled tools together when possible.
Lock the washing machine drum in position before moving (see the washing machine instruction
manual for details).
Clean and dry the fridge and freezer and leave the doors partly open.
Terms of payment
If you store your items with us for longer than one month, the rent must be paid on the 5 th day
of each month at the latest.
The invoice will be prepared on the 15 th day of each month and sent to you within three days.
The due date indicated on the invoice is the 5 th day of the following month.
If the rent is late, a EUR 5.00 charge for the past-due notice applies. The Customer is required to
reimburse Fiuge for interest on any unpaid rent and the cost of collection.
When a past-due notice has been sent, it cannot be recalled.
If the contract is not terminated, it is automatically renewed for a month at a time. Fiuge may
terminate the contract subject to one month’s notice.
The Customer may terminate the contract subject to one month’s notice so that the obligation
to pay ends at the end of the month, provided that the notice is given no later than the 5 th day of
If the notice of termination by the Customer is given on the 6 th day of the month or later, the
obligation to pay rent will continue up until the end of the following calendar month.
Fiuge will have the right to adjust the amount of transport and/or storage fee when it deems it
appropriate in view of the market conditions. The Customer will be notified of any such
adjustment no later than 30 days in advance.
The fee cannot be readjusted until at least 3 months have elapsed from the effective date of the
previous adjustment. Similarly, no adjustment to the fee can be made before 3 months have
elapsed from the effective date of the agreement.
The Customer must promptly notify Fiuge of any change of address or telephone number. The
Customer is responsible for receipt of the notices sent to the last address reported by the
General terms and conditions
3.3 If the Customer refuses to include the stored property in the company’s insurance contract,
the Customer must ensure that the property stored in the Storage Unit has been insured as
mentioned above in Section 3.1. Upon the company’s request, the Customer must show a copy
of their insurance policy and the insurance terms.
3.4 Fiuge is not liable for any damage to the Customer’s items due to fire, theft, vermin, water,
vandalism or other similar causes. The Customer is required to take out full value insurance for
the items to be stored in the Storage Unit in the event of damage or theft. The Customer is
required, upon request, to provide written proof of the existence and coverage of the insurance
for the items stored.
3.5 The Customer is aware that items belonging to Fiuge’s other customers are also stored on
the premises in which the Storage Unit is located that may have a detrimental impact on the
quality of indoor air. Fiuge accepts no liability for any loss or damage incurred by the Customer
due to the items of or breach of contract by other Fiuge customers.
3.6 Irrespective of the party guilty of negligence, the Customer is liable for any loss and damage
sustained by the Storage Unit unless such loss or damage is shown to be due to Fiuge’s
negligence or structural causes for which Fiuge is responsible. Under all circumstances, Fiuge’s
liability in respect of the Customer is limited to the amount of compensation payable under the
terms of the then-current liability or other insurance taken out by Fiuge or the Group Company
involved. Irrespective of the party guilty of negligence, the Customer is also liable for any loss
and damage sustained by Fiuge’s premises other than the Storage Unit and the property of third
parties kept on Fiuge’s premises insofar as such loss or damage is caused by the Customer.
5.3 In the event that the agreement has already expired, Fiuge will have the right, without a
court order, to sell the items in the Storage Unit that the Customer fails to claim within 10 days
of a receipt of a written request to do so. Fiuge will have the right to withhold any proceeds
from the sale of the items to cover any overdue rents and other claims, sale and other costs
arising out of the termination of the agreement. Any surplus of the sales proceeds will be paid
to the Customer when legal grounds for this exist.
5.4 If the stored items are owned by a third party or are subject to a lien held or right of
possession enjoyed by a third party, the Customer is required to inform Fiuge of this.